FAQs
1.Have a question?
Please contact us and be sure to include your full name and order number (if available) so we can process your inquiry faster.
2.Customer Service Hours:
Monday to Friday, 7:00 AM – 3:00 PM.
Response time can take up to 7 business days.
How long will it take to receive my order?
Australia Orders
Standard Shipping ($5): 2–5 business days after dispatch
Express Shipping ($8): 1–2 business days after dispatch
3.Where is my order?
You can track your package via parcel tracking, our online chatbot, or the MyPost app.
For the latest delays and impacts, please visit your local postal service’s website.
If your order takes longer than expected to arrive or you have delivery concerns, please contact customer service.
4.Can I track my order?
Yes, after your order is confirmed and shipped, you’ll receive a second email with your tracking number.
If you haven’t received a confirmation email, please contact customer service.
5.What is your return policy?
We offer full refunds within 30 days of receiving unworn sunglasses, blue light glasses, and accessories.
Items must be in original condition with the original case and tags included to be eligible for resale.
Please visit our returns page for more details.
If you purchased your INTOIT product from a third-party retailer, please refer to their return policy.
6.Can I change or cancel my order?
We begin processing your order immediately after it’s placed, so we’re unable to make any changes once it’s been confirmed.
7.What should I do if I receive an error while placing an order?
Please ensure all your details—name, email address, shipping address, and phone number—are entered correctly.
If the issue persists, contact customer service.
8.What if I didn’t receive a confirmation email?
You should receive a confirmation email immediately after placing your order.
If you paid with PayPal, make sure to check the email associated with your PayPal account.
If you still have concerns, please contact customer service.
9.Is it safe to shop on INTOIT?
Absolutely. All payment information is secure, and you can check out using PayPal, Afterpay, or a credit card.
10.What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Afterpay.
11.What payment methods do you accept?
Afterpay lets you buy what you need now and pay in four equal installments every two weeks.
Visit our Afterpay FAQ page to learn more.
12.Do you have physical stores?
We are currently online-only.
However, INTOIT is available at over 2,000 retail locations worldwide!
Contact us to find a store near you.
13.What if the item I received is damaged?
Please contact our customer service team immediately.
14.What does "Final Sale" mean?
“Final Sale” means the item is not eligible for return.
15.Can I place an order without creating an account?
Yes, definitely! However, creating an account makes it easier to track your order and simplifies your experience.
16.I'm an international customer (outside of Australia). Will I have to pay duties and taxes?
Please note that international orders may be subject to import duties and/or taxes imposed by your country.
You are responsible for paying any additional customs fees when your package arrives.
Unfortunately, INTOIT cannot control or predict these charges.
Customs policies vary by country—please contact your local customs office for more information.
